Refund Policy
At Nathanal Hemp Brand, we want you to be completely satisfied with your purchase.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return:
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Items must be unused, unworn, and in original condition
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Items must be in original packaging
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Proof of purchase is required
Non-Returnable Items
Certain items cannot be returned, including:
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Gift cards
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Final sale or clearance items
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Personal or hygiene-related items (if applicable)
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
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Your refund will be processed to your original payment method
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Please allow 5–10 business days for the refund to appear
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us with your order details.
Return Shipping
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Customers are responsible for return shipping costs
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Shipping fees are non-refundable
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
Include:
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Your order number
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Photos of the item
We will resolve the issue as quickly as possible.
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your payment provider
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If the issue persists, contact us
Contact Us
For any return or refund inquiries, contact us at: